Here’s the “skinny”. CLIENT EXPERIENCE 2.0 gives way to client intelligence that is up until now untapped. Tapping it is the way to build a successful, sustainable business, without either the CLIENT or the SUPPLIER losing their joy in the exchange.
But I realize I may be getting ahead of myself here. The CLIENT EXPERIENCE 2.0 concept is so new that it falls into the category of “I don’t know that I don’t know” (from Conscious Competence Learning Theory, which explains the process and stages of learning a new skill or behaviour, ability, technique, etc. that is most recognized as originating from the discipline of Neuro-Linguistic Programming). I covered a definition of it our last post, you can read it here.
What we don’t know we don’t know
The existence of The CLIENT EXPERIENCE 2.0 is something we don’t know that we don’t know.
Yet, it’s right in front of us – all of the time. But if we don’t know it’s there, and we don’t know that we don’t know it’s there, it really doesn’t exist in our reality. Follow me?
And if it doesn’t exist in our reality, we certainly can’t use it. That’s what this Movement is about. It’s about illuminating the existence of The CLIENT EXPERIENCE 2.0 so that we can move it from “I don’t know that I don’t know” to “I know that I don’t know”. This illumination will open up an opportunity for us to innovate The CLIENT-SUPPLIER Relationship by learning how to use The CLIENT EXPERIENCE for the betterment of both CLIENT and SUPPLIER.
This then allows us to respond, rather than react to, client intelligence data. This is a game changer in the world of sales.
Reacting is automatic, often unconscious, and responding is thoughtful after considering all available input. When we’re aware of The CLIENT EXPERIENCE 2.0, it becomes part of the input available for thoughtful action (aka responding).
And thoughtful action here, in The JoyfulProfit Movement context, is related to how a SUPPLIER can build and sustain a successful business with ease that brings real value to its clients.
Within CLIENT EXPERIENCE 2.0 lies the pathway to creating a successful business (without struggling to get there). The outcome is bliss for both CLIENT and SUPPLIER. Who doesn’t want that? CLIENT EXPERIENCE 2.0 Resources are available to SUPPLIERS who want that.
Until next time … we wish you good business success.
Enjoy all that comes your way today (because in it, lies CLIENT EXPERIENCE 2.0 data!),
The JoyfulProfit Movement