Welcome to another edition of The CLIENT EXPERIENCE 2.0 Advantage (a new series in The JoyfulProfit Movement Blog). In this one, home Renovation Contractors are offered a real life look into the CLIENT EXPERIENCE 2.0 of the FIRST TIMER renovation client – and how to leverage it so everyone “wins”.
It presents the real transcript of a conversation I had not long ago over email with a friend of mine who was about to embark on a renovation for the first time E-V-E-R. I kid you not. This is a true transcript of the dialogue (names changed or deleted to protect the “first timer” and the supplier). If you are a Renovation Contractor, ask yourself this: Can I afford to work with “First-Timers”? Can I afford not to?
Wow. An eye-opener for anyone in the Service industry.
Enjoy the post! Click here to read it.
As always, we wish you good business success!
Enjoy all that comes your way today,
The JoyfulProfit Movement