About The JoyfulProfit Movement BlogInnovating The CLIENT-SUPPLIER Relationship by Applying the CLIENT EXPERIENCE 2.0 Methodology
About this Blog
We’re up to a big task here. We are innovating the CLIENT-SUPPLIER Relationship by changing the conversation (and our actions) about how clients and suppliers relate to each other. Your voice is important. Your contributions are welcome. Be part of this change. Feel free to post comments and links to other bodies of work that will enhance this dialogue.
Welcome to another edition of The CLIENT EXPERIENCE 2.0 Advantage (a new series in The JoyfulProfit Movement Blog). In this one, home Renovation Contractors are offered a real life look into the CLIENT EXPERIENCE 2.0 of the FIRST TIMER renovation client – and how to leverage it so everyone “wins”. Wow. An eye-opener for anyone in the Service industry.
Welcome to another edition of The CLIENT EXPERIENCE 2.0 Advantage (a new series in The JoyfulProfit Movement Blog). In this one, home services suppliers (namely renovation contractors, home builders, HVAC specialists and Real Estate Agents) are offered specific suggestions about how to leverage the CLIENT EXPERIENCE 2.0 their clients are having with their service.
Here’s the “skinny”. CLIENT EXPERIENCE 2.0 gives way to client intelligence that is up until now untapped. Tapping it is the way to build a successful, sustainable business, without either the CLIENT or the SUPPLIER losing their joy in the exchange. In this post, we talk about how it can apply (in general) to your business. And all future posts will provide specific examples of how to apply the CLIENT EXPERIENCE 2.0 Methodology.
CLIENT EXPERIENCE 2.0 (def.) The EXPERIENCE the CLIENT is already having, not the one a SUPPLIER wants them to have. The CLIENT EXPERIENCE 2.0 Methodology is a game-changer in the world of sales and it will single-handedly be the cause of innovation in the CLIENT-SUPPLIER Relationship.
This illustration is based on a flooring solution scenario for a home renovation. Not a flooring company or in home renovations? That’s OK – there’s plenty of good advice to extrapolate for your business too. Unless your flooring company has the exclusive distribution...